Friday, January 19, 2007

Mom Takes On Wal-Mart

We all know how Wal-Mart is when it comes to eradicating small businesses and running up your local social services bills to astronomical rates, but the following is a prime example of how Wal-Mart treats their own customers when they are injured by someone of Wal-Mart's employ.

Mom and Pop have frequented the Sam's Club(owned by Wal-Mart) on Wendover Ave in Greensboro, pretty much since the doors opened. It was the same attraction as everyone else has, a lot more for less money. The only problems they have ever incurred there was long lines and the overcrowding of shoppers. That is until June 3rd, 2006.

On June the 3rd, 2006 mom and pop set out on a grocery run to Sam's Club. Upon arriving, they parked, walked inside and pop went on as mom grabbed a shopping cart inside the first set of doors. As she began to turn with the cart to proceed inside, BAM!, she was blindsided by a train of shopping carts on one of those machines that makes it easier for the "cart guy" to gather and bring the carts inside. She was struck in her lower back with force and pushed into her cart and wedged with extreme prejudice.

There are witnesses, that stayed with mom all the way from the incident occurring through the report being taken at Sam's Club. Mom was offered no chair, wheelchair, etc.. and when a manager was finally fetched to come to the scene, she left to take care of another incident of a women falling. Another member of the management team was sought and handled the rest of the process. A report was taken at Sam's Club that evening at the customer service desk with mom standing the entire time in extreme pain. After bringing this to light, which I am sure isn't the only incident, Wal-Mart/Sam's Club may want to add a customer disservice desk when they get a chance.

Mom went to her doctor the next day, whom referred her to go to physical therapy. Problem being, she must pay up front for the physical therapy which she doesn't have the money for and to this day still can't go and figure out what is exactly wrong with her back.

Mom and pop sought legal council on this matter and found Robert Boyan of High Point, who came recommended for this case due to his prior experiences with Wal-Mart and their insurance company. Here is where it gets complicated.

Wal-Mart claims that the employee whose negligence caused my mom's injuries is a temp and they are not liable for them. The temp company says they will settle on part of the case, but Wal-mart must cover the other part and they absolutely refuse.

Mr Boyan has told me that in his experience with Wal-Mart they always deny the claim right off the bat, no matter what it is. Then they dispute it if the case doesn't go away with the denial. If the case persists, they will discuss a settlement. He says, "This is extremely time consuming."

Mom's lower back still hurts bad. Wal-Mart was asked to pay for her physical therapy and they denied. Besides the pain in her back, mom is experiencing pain in her left leg, massive headaches that Tylenol and Advil don't touch, she can not walk or sit for long periods of time, any time she does sit down it has to be with a lumbar pillow, she has experienced lack of sleep and to put it mildly certain aspects of being married can not happen due to pain.

Her bills are in the thousands already and Wal-Mart still plays with this case like a toy.

This is not the only case against Wal-Mart. Here is a site devoted to litigation against Wal-mart. Another site here. Here is the Google search for "Wal-mart customer injuries". There is a lot to sift through.
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